FREQUENTLY ASKED QUESTIONS

How do I register for activities on your website?

Create an account.
First, you’ll need to create an account so that we can keep in touch and send you information about the trips you sign up for. Rest assured that we will not sell your information. It just takes a few minutes to join, and you’ll only need to provide your contact information once.

On the upper right corner of our website, you’ll see a blue box that says “Member Login.” Click the “request membership!” link and you’ll be led to our membership page. If you want to purchase a membership, you can do so here. All membership levels and benefits are listed for you. If you’re not quite ready to join, sign up for a free account and do not make a payment  when asked on the registration form. You’ll need to provide your mailing address and other contact information. If you want to have directions for trips emailed to you, please make sure to provide a valid email address. You’ll see that below to the email address field there is a box checked for weekly updates. This is our weekly e-blast with trip highlights and info about what’s happening in the regional outdoor community.

After you’ve filled out your contact information, your membership  will be reviewed and approved. Please make a note of  the password you created. You’ll need these to log onto the website. The first time you register, you’ll be automatically logged in. If, at some point down the road, you forget your membership number or password, you can retrieve it by clicking the “I Forgot my Login” link by the log-in box.

I am logged on. Now, how do I register for an activity?
Simply click on the “ Calendar” tab at the left of our homepage. This will lead you to a listing of all available activities in the format of a calendar. Click on the activity you want to register for, read the description carefully and agree to the terms, check the box next to your name and follow the instructions to enter the secure payment site if a payment is required. Your registration is complete after you’ve entered your information. You will receive an email confirmation of your registration.

I am now registered for an activity. What are the next steps?
You will receive an email with all trip details and driving directions as the date of the activity approaches. Generally, you will receive this email at least 48 hours before the start of the trip. Please remember to check in your junk mail folder, as our emails are sometimes automatically placed there.

What is your cancellation policy, and what are the steps for cancelling a registration?

 Your cancellation must be made at least 3 business days (Monday - Friday) in advance. For example, you must cancel no later than 5:00 PM on Tuesday for the following weekend’s trips. Simply email [outdoorfamilyasa@yahoo.com] or call us to let us know that you need to cancel (cancellations can be made on our website if it is in the required notice time).

Cancellations with insufficient notice, no-shows, and late arrivals who have missed the group’s departure will not receive a refund.

Refunds are issued in the form of  trip credit for future programs. We apologize, but due to the recent abuses of refund requests, a nominal service  fee may be charged.

 Paid reservations are transferable. However, we request advanced notice that there will be someone attending in your place.

 
Do I have to be an  Outdoor Family Adventures  member to register for activities online?

No, you don’t have to be a  member to register online. However, you will need to create a free profile on our website. This way, we are able to email you directions or contact you if a trip is cancelled.

  
 
How can I pay with a check, cash or trip credit?

Simply give us a call during business hours (Monday - Friday, 9:00 AM - 5:00 PM ) or send us an email [outdoorfamilyasa@yahoo.com] to reserve your spot.   we will wait for you to hand deliver or mail a payment within two days of  the reservation being made. Due to our waiting list  your reservation will not be held past the two days without payment. Mail the payment to :

Outdoor Family Adventures of South Alabama   2706 Scarlet DR. Bay Minette, AL 36507 

 How can I sign up additional guests after I’ve registered for the activity?

You’ll need to get in touch with us by phone or email [outdoorfamilyasa@yahoo.com] to make a reservation for guests after you’ve made your initial registration, even if you want to make a payment. This is for our waiting list families to  be able to move up on the cancellation list and not be bumped by late sign ups. You may add them to our sign up list on your own if there is no waiting list  for the event and you sign them up early. You just go to your sign up and add them to your family count.

When is the last chance to register for an activity?

For weekend activities, you will need to register by 5 p.m. on Friday, as we are unable to provide you with trip directions after business hours (we are closed on the weekends), and only when space is available for the event.

For weekday  evening events, you’ll need to register by 5 p.m. on the day of the activity. Only if space is available for the event.

For our early morning programs, you’ll need to register by 5 p.m. the day before the activity. Only if space is available for the event.

What if a trip is sold out?

If you try to register for an activity that’s sold out, you’ll be given the opportunity to be put on a waitlist. You will be notified as soon as space becomes available for you.

Is it ever possible to register the day of the event if it has not been sold out?

All  Outdoor Family Adventures events require pre-registration (unless otherwise indicated) so that we can provide a high quality program and be prepared with the appropriate amount of supplies and trip leaders.

Can I purchase a membership on the day of the program?

Unfortunately, we cannot take membership payment on site. Our trip leaders are volunteers and sometimes it takes a while for us to receive the trip's paperwork. In order to ensure that your membership is processed in a timely manner, we steer folks to our website for membership payment.

What if there is rain/snow in the forecast?

As a rule of thumb, we generally do not cancel activities very far in advance regardless of the weather forecast. As we all know, South Alabama  forecasts are prone to change at the last minute. Plan on showing up to the meeting location unless you hear otherwise. Someone will contact you by phone or email if the trip has to be cancelled.(Thunderstorms with Lightening are automatically cancellation weather)

 I would like to bring my own group on an  Outdoor Family Adventures activity. Do you offer programs for private groups?

Yes. We offer group programs that are convenient for any group from youth to senior, family to community, non-profit to corporate. Scheduling is flexible and each activity includes experienced guides . Activities include kayaking, cruiser biking, geocaching, fishing, and specialty hiking.

For additional information about Group Programs please contact: 
Ronald our Planning Director   outdoorfamilyasa@yahoo.com
 

Can you replicate a Public Program as a Group Program?

Possibly, it never hurts to ask. However, it usually costs more than a Public Program because the guides are paid staff members, not volunteers. Also, customized programs incur additional costs depending on location, permits, food & beverage, etc.

For additional information about Group Programs please contact: 
Ronald our Planning Director   outdoorfamilyasa@yahoo.com 

 
Are there membership discounts for Group Programs?

No. Private Program rates are already subsidized to make activities more affordable for area families.

For additional information about Group Programs please contact:
Ronald our Planning Director  outdoorfamilyasa@yahoo.com